How does billing work? Are all orders charged, or only customized products? What happens if an order is cancelled?
The app does not have any fixed monthly subscription fees or other additional charges.
Custom Product Builder charges only for custom products in fulfilled orders. If an order includes both regular and custom products, you will be charged only for the custom ones.
You can estimate your approximate monthly charges using our price calculator here: price calculator.
Please note: If an order containing custom products is not cancelled and remains unfulfilled within 30 days of being placed, the app will automatically treat it as fulfilled, and it will be included in your monthly charge (it will not be set as fulfilled in the Shopify Orders section).
If you are using the Bundle Builder mode, you will be charged for all the components your custom product consists of (i.e. fee is charged for the total custom product’s price).
Will your app affect my existing products?
No, the app will not affect your existing products. Custom Product Builder works independently from your regular products. It only applies to the products you specifically create within the app.
However, if you wish, you can also integrate Custom Product Builder with your existing products by following the steps outlined in this article: Adding customizations to existing products
I installed the app, but I can't preview the product. Why aren't the custom options showing up on my storefront?
You need to ensure that CPB Custom Product Builder is properly installed in your Shopify theme.
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If you are using Dawn or any other Shopify 2.0 theme, please follow the steps outlined HERE;
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If you are using an older theme, please refer to this article.
If you’re still experiencing issues with displaying Custom Product Builder on your storefront after following these steps, please don’t hesitate to contact our support team (support@buildateam.io) — we’ll be happy to assist you.
Why is the layout of customizable products different from my other products?
CPB – Custom Product Builder replaces the standard product section with its own interface, which is separate from your store’s default layout. This is why customizable products may look different from your regular product pages.
Some adjustments to the layout can be done using Theme Customizer. Other changes to the layout of customizable products can be applied using CSS or JavaScript. If you are a developer or have one on your team, please refer to this article for guidance.
Additionally, the CPB team offers custom development services. If you’d like us to adjust the layout according to your mockups or references, feel free to contact us at support@buildateam.io to request a quote.
I want to pause and temporarily stop using CPB. How can I do that? How can I make sure I won't lose my custom products when I return?
If you want to temporarily pause using CPB – Custom Product Builder, we recommend the following steps to ensure you don’t lose your custom products:
- Export the JSON files of all your custom products from the app.
- Make a backup of your store theme, especially if you’ve had any custom code or development related to CPB.
- Uninstall the app.
When you’re ready to return, you can simply re-import your saved JSON files back into the app and continue using your custom products as before.
For detailed instructions on how to export and import products, please refer to this article.
Please note that the images uploaded to the products are deleted from CPB if you uninstall the app. That means that JSON files will only have the options, pricing, and logic created in the product. You can contact support@buildateam.io to request a complete file export from your store before uninstalling the app to make sure that the images are also saved.
Will CPB charge me if I freeze or pause my store?
No, CPB will not charge you during the period when your store is paused or frozen. However, when you resume your store after the pause, you may be required to pay any outstanding invoices if your store was frozen due to non-payment.
For more details, please refer to Shopify’s official documentation:
App charges on your Shopify bills. App charges on frozen stores.
I have multiple stores and want to use CPB on all of them. How can I do that?
CPB – Custom Product Builder needs to be installed separately on each store. If you want to use the app on multiple stores, you will need to install and configure it individually for each store through the Shopify App Store. You can transfer products between your stores, so you won’t have to recreate them from scratch. Please refer to this article.
Each store will have its own app instance and billing.
I installed the app in my theme, but now the custom product appears below/above the regular product on the page. Why is this happening?
If the custom product appears below or above the default product section on your product page, it usually means that the default product form (Product information block) from your Shopify theme is still active.
To fix this, you can hide or remove the standard product form on the templates where you are using CPB – Custom Product Builder. The app is designed to replace the default product section with its own interface.
If you need assistance with it, please contact support@buildateam.io
The cart page shows too much information. How can I edit it?
This information is necessary for you to receive details about the customer’s selections in the order. However, you can hide this information from the cart page without losing it in the settings.
Please refer to these articles for step-by-step instructions:
Configure shopping cart from settings
Configure shopping cart to display custom product information
Please note: Due to Shopify’s restrictions, it’s not possible to remove this information from the checkout page. If you need help editing your cart page, feel free to reach out to support@buildateam.io
Is there a limit to the number of options I can add to a product?
No, there are no limitations on the number of options you can add to a product with CPB – Custom Product Builder. You are free to create as many options as needed to fit your product customization.
What will I see in the order once it is placed? Will I receive the image created by the customer?
Once the order is placed, you will receive all of the user’s selections listed as line item properties within the order.
You will also receive a URL to the generated preview image of the customized product. If the user uploaded their own image during the customization process, you will receive a separate URL for the uploaded image as well.
Is there a way to improve loading time?
Loading time mainly depends on the size of the images you upload to the app. We recommend using images sized around 1500px by 1500px, with the file weight kept below 500KB whenever possible. For thumbnails, you can use smaller images, such as 500px by 500px or less, since they appear smaller on the storefront.
We also recommend using the "Personalize" button mode, which loads the product’s template first and delays the Custom Product Builder until after the page is loaded. This approach can help search engines recognize the page as faster.
For detailed instructions on how to add the Personalize button, please refer to the article below:
I need to apply the same change to multiple customizable products. Is there a way to bulk edit options or products?
Unfortunately, bulk editing functionality is not currently available in our app, but we do plan to add this feature in the future.
However, you can move steps and layers between products. Please refer to the following article.
Can I track sales made through Custom Product Builder in Shopify reports?
The only way to track sales made through Custom Product Builder in Shopify reports is by enabling Fast Bundle Mode. With this functionality, each SKU will be displayed in the cart and the order as separate line items and will be trackable as any other Shopify products.
You can find more details about how these feature works in the following article:
Every time someone adds a product to the cart, the app creates a new product copy in the back end of my store. Why is this happening, and how can I prevent it?
This happens because Shopify has a limitation on the number of variants allowed per product. To work around this limitation and allow you to create an unlimited number of custom variants, our app may generate new products in the back end.
If you see products being generated, it means you are using either Hybrid-Generation Mode (set on by default) or Auto-Generation Mode.
If possible, we recommend switching to Pre-Generated Variants Mode to prevent this. Pre-Generation avoids creating new products in your store.
For more details about the different add-to-cart methods and how they work, please refer to this article.
If, for any reason, you are unable to switch to Pre-Generation Mode, you can set up automatic deletion of auto-generated and hybrid-generated products using Shopify Flow.
I see copies of my custom product appearing in collections or search results. How can I remove them
To hide product copies from collection pages, please follow the instructions in this article.
By default, all product copies generated by the app are hidden from search. But this also may happen due to Duplication functionality turned on in your store. Please check Global settings - Product Generation settings - make sure that Product duplication (Auto- and Hybrid-generation) is unchecked.
Please contact support@buildateam.io if you need assistance.
How do I change the base product image?
To change the base image, simply click the trash icon in the top-right corner of the preview to delete the current image. Once removed, you can upload a new image. Additionally, you can change the base image in the “Layers” tab.
For detailed instructions, click here.
I have uploaded several images, but one overlays another one. Why does this happen and how can I reorder them?
The app works with images in a way similar to Photoshop layers. Please make sure that your layers are arranged in the correct order.
To reorder the images, go to the “Layers” tab and enable “Reorder Mode.” Then, simply drag and drop the layers into the required order. Once you're done, turn “Reorder Mode” off.
Please refer to the following article for more information: Reordering Layers
How do I track inventory with CPB products? Can I use several locations for tracking inventory of separate options in my custom products?
It is possible to track inventory by connecting SKUs of your Shopify products to custom options. Each choice in the option can be connected to one SKU in your Shopify product section.
For more information, please refer to the following articles: Inventory Management
Inventory Management: Parent Product
Currently, you can connect SKUs and deduct inventory only from the default location.
Can I find any guides on how to build a particular product type?
This section is currently in development. Check some product setup guides below:
How to build a custom bracelet
What are the requirements for the images
For best results, we recommend using images no larger than 1500×1500 px (or 1500 px on the longest side).
Thumbnails: A size of 300×300 px is usually sufficient. We suggest not exceeding 600×600 px.
If you want to enable dynamic product previews, images should have a transparent background and be separated and aligned like Photoshop layers.
For more details, please refer to this article.
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